Frequently Asked Questions (FAQ)

Welcome to the LuxeKicks FAQ section! Below are answers to some of the most common questions about our store, policies, and services.

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Q: Can I cancel or change my order after placing it?
A: No, once an order is placed, it cannot be canceled or modified. Please double-check your details before completing your purchase.

2. Shipping & Delivery

Q: How long does shipping take?
A: Processing times are [1-5] business days, and delivery times depend on the shipping method selected at checkout. Estimated shipping times will be provided at checkout.

Q: Do you offer international shipping?
A: Yes, we ship internationally. However, customs fees and import duties may apply, and LuxeKicks is not responsible for any additional charges.

Q: What happens if my package is lost or delayed?
A: Once your order is shipped, LuxeKicks is no longer responsible for any lost, stolen, or delayed packages. Please contact the shipping carrier directly to file a claim.

3. Returns & Refunds

Q: Do you accept returns or exchanges?
A: No, all sales are final. We do not accept returns, exchanges, or refunds for any reason.

Q: What if I received the wrong item or a defective product?
A: Please email us at luxekicks13@gmail.com within [1-5] days of receiving your order, and we will assist you.

4. Product Information

Q: How do I know what size to order?
A: We recommend checking the size chart on each product page before purchasing. If you’re unsure, reach out to us for assistance.

Q: Are your products authentic?
A: Yes! LuxeKicks takes pride in offering high-quality, authentic apparel and footwear.

5. Contact & Support

Q: How can I contact LuxeKicks?
A: You can reach us via email at luxekicks13@gmail.com. Please allow [X] business days for a response.

Q: Do you have a physical store?
A: LuxeKicks operates as an online-only store at this time.

For any other questions, feel free to reach out! Thank you for shopping with LuxeKicks